Job Aids?Creating Quick Reference Guides PDF Print E-mail
Crystal S. Reeves, CPC

How many times have you had to train staff members to perform an ordinary, but infrequent, assignment? For example, how often have you had to refer to the “instruction card” to refresh yourself on how to perform a task, such as resetting your VCR or performing the backup on your computer?

When it comes to performing certain responsibilities, you can save time and help prevent errors by creating job aids. A job aid is a quick reference guide that outlines the steps necessary to complete a task that is not performed frequently or is very complex.

The job aid may be in the form of a step-by-step guide, a worksheet, a checklist or a flowchart. In developing a job aid, consider the following:

1) Include only the steps necessary to perform the function.

2) Keep the information simple.

3) Use language that the user will understand. Use verbs and action words at the beginning of the sentences.

4) Use drawings or graphics, when appropriate, to clarify information.

5) Be sure the aid is accessible and convenient to use.

Bear in mind that when measuring the effectiveness of job aids, results do not always have to be measured in dollars. Increased patient satisfaction and error reduction can become a basis for improving overall practice performance.

Job Aids?Creating Quick Reference Guides PDF Print E-mail
 
Crystal S. Reeves, CPC

How many times have you had to train staff members to perform an ordinary, but infrequent, assignment? For example, how often have you had to refer to the “instruction card” to refresh yourself on how to perform a task, such as resetting your VCR or performing the backup on your computer?

When it comes to performing certain responsibilities, you can save time and help prevent errors by creating job aids. A job aid is a quick reference guide that outlines the steps necessary to complete a task that is not performed frequently or is very complex.

The job aid may be in the form of a step-by-step guide, a worksheet, a checklist or a flowchart. In developing a job aid, consider the following:

1) Include only the steps necessary to perform the function.

2) Keep the information simple.

3) Use language that the user will understand. Use verbs and action words at the beginning of the sentences.

4) Use drawings or graphics, when appropriate, to clarify information.

5) Be sure the aid is accessible and convenient to use.

Bear in mind that when measuring the effectiveness of job aids, results do not always have to be measured in dollars. Increased patient satisfaction and error reduction can become a basis for improving overall practice performance.

Is Compliance Important? PDF Print E-mail
 Crystal S. Reeves, CPCI

f you are wondering if it is worth your time, trouble, and dollars to develop a practice compliance plan, consider the alternatives.  If a practice finds itself facing health care fraud and abuse charges, it may have to agree to a Corporate Integrity Agreement (CIA).  Visit the Department of Health and Human Services website at www.hhs.gov/progorg/oig/cia/ciacurrent.htm to learn what that would entail..  After reading the requirements mandated by a CIA, developing a compliance plan may suddenly seem entirely worth the effort.

Compliance Plan Guidance for Physician Practices PDF Print E-mail

Crystal S. Reeves, CPC

Since the Office of Inspector General (OIG) released its Compliance Plan Guidance for Physicians Practices in October 2000, many physician practices have put “Compliance Plan” on the top of their “To Be Done” lists.

How successful the practice is in accomplishing this undertaking will no doubt depend on what else is going on in the practice, e.g., employee turnover, new activities, physician support, etc.). Realizing that practices may not be able to implement a full-blown plan, the plan guidance states that the OIG recommends developing a plan in stages.

Four risk areas identified by the OIG are:

1. Coding and billing

2. Reasonable and necessary services

3. Documentation

4. Improper inducements (referrals, anti-kickback violations)

At least three of these risk areas can be addressed by performing a chart audit. Whether performed by an existing employee or outside firm, a chart audit is a good first step in identifying inadequate documentation and lack of documented medical necessity. During the process, other compliance and billing issues may also be identified. So, if you do not know where to start on your path to compliance, why not begin with Step 1? That is, perform a chart audit.

For information on performing chart audits, or for outside assistance with the process, contact contact Department B at (714)665-6920 or email

Think Before You Leap Into A Merger PDF Print E-mail


Romance isn't the only area of life that can lead to a wedding. In business, groups with compatible goals and interests often decide to wed.

In other words, they merge.

Physician practices are no exception to this rule. Although physician practice merger activity has slowed slightly over the past few years, physician practices accounted for 19% of all merger and acquisition activity in the health care industry last year, according to Irving Levin Associates Inc.'s Physician Medical Group Acquisition Report.

But before two or more physician groups begin the lengthy and costly merger process, it's important for the groups to determine if a merger is really in their best interests, stress experts on physician practice mergers.

The more research that the physician groups do before starting the formal merger process, the more likely it is that the groups will make the right decision on whether to merge and avoid a painful, costly breakup a few years down the road.

"The No. 1 thing is that the groups have to have a clear, absolute understanding of why they want to do it. They need to test that and ask if their expectations are appropriate and can they achieve them [by merging]," said Darrell Schryver, a managing principal with the Medical Group Management Assn.

Physicians, especially ones who work in small practices, often want to merge their groups because they think it will help them achieve more leverage in their negotiations with managed care plans, said Reed Tinsley, a CPA with Reed Tinsley and Associates in Houston and co-author of the AMA Press book Physician Practice Mergers.

While larger groups often do have more negotiating leverage than smaller ones, that shouldn't be the only reason for the merger, he said.

Small groups also consider merging with other groups to achieve economies of scale and cut overhead, said Joey D. Havens, a shareholder with the Horne CPA Group in Hattiesburg, Miss., and co-author of Physician Practice Mergers. However, he noted that groups that merge should not expect to achieve those cost savings immediately because the groups first have to recoup their merger costs.

Groups also are attracted to merging because larger groups offer a better balance of work and personal life than small practices, Havens said.

"If you've got more partners to do call coverage, you are going to have a better lifestyle," Havens pointed out.

Small physician groups also are attracted to merging because bigger groups can invest in more sophisticated medical equipment, such as CT scanners, Tinsley said.

But even though there are several advantages to merging with another physician group, there are several disadvantages, too, experts say. They stress that any group that is considering a merger should go through a thorough due-diligence process to discuss all issues involved in the merger.

"Due diligence is the fact-finding process that establishes the framework of the merger itself. It is all about getting to know each other and evaluate the operational issues and to identify the deal-killers on the front end because a merger is so expensive," Havens said.

According to Physician Practice Mergers, a few of the many questions that the physicians in the groups considering a merger must address in the due-diligence process include:

  • What is the primary benefit of this merger?
  • How would this merger benefit patients?
  • What are the short-term and long-term goals of the groups?
  • How compatible are the work hours and patterns of the groups?
  • Are there major differences in compensation methods among the groups and how will differences be worked out?
  • Who will lead the group during the merger process and after the merger?

During the due-diligence process, which can take anywhere from a few months to a year, the interested groups should answer these questions and others, as well as identify any potential deal-breakers.

In many cases, it is helpful to hire an objective third party to facilitate the due-diligence process, experts say.

Issues that can break a merger deal, the experts say, included unresolvable differences over who will lead the merged group, conflicts regarding which staff will take on which responsibilities in the new group, "lone rangers" in the group who clearly want to go their own way, and disputes over physician compensation and retirement benefits.

For example, Schryver said, he recently worked on a merger deal that fizzled because one of the two groups couldn't compromise on the issue of who would lead the group.

A merger deal also can fall apart if the physicians in the two groups aren't both equally committed to the merger, Tinsley said. "People say they want to merge, but they want to stick their toes in the water, instead of diving in the pool. ... Everybody has to commit" for the merger to succeed.

"Go signals" for mergers include "common goals and visions," Havens said, "plus synergy between the physicians."

If the physician groups decide to go ahead with the merger, Tinsley said, the next step is to draw up the contracts and proceed with the regulatory and legal issues of closing the merger.


Julie A. Jacob

Julie Jacob is a staff writer covering managed care issues.

Other resources

AMA Press, to order Physician Practice Mergers (http://www.amapress.org/)

Irving Levin Associates, to order "The Physician Medical Group Acquisition Report" (http://www.levinassociates.com/publications/par/pardescription.htm)

<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >>

Results 127 - 135 of 286
Robyne Wilkerson
Our other Physiatry Related Sites by PM&R Resources R. Wilkerson