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Internal Marketing Strategy: Is your front deak staff courteous and willing to help the patients and the offices of the referring physicians? Poorly trained, discourteous front-deak personnel can quickly give patients a negative impression of your practice.
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To aid in prompt claims processing, when typing make sure that data is in the appropriate box and that the typing does not cross the lines.
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To aid in prompt claims processing, avoid dot matrix printers if possible, since the print they render is light.
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To aid in prompt claims processing, change computer ribbons/print
cartridges regularly and add toner (if used) frequently to maintain
dark print.
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Examine the number of claims your filling personnel resubmit to
insurance & medicare carriers each month for review or appeal. A
high number of these could indicate an unacceptably high level of
internal billing errors.
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